State Farm® Insurance Agent Randy Fenley

"Chad was very helpful"

"I have been a customer of Randy Fenley’s office for over ten years and they all have been very helpful and accommodating so much so that I have stay with them even though I have moved multiple times. I work mostly with Chad Richau with my different policies now and he has been very proactive and good at resolving anything that comes up. I would recommend Randy Fenley and anyone else at his office."

"Saved me 2000.00 a year on my car truck boat and rv insurance over progressive. Chad has been great to work with and I would recommend that you get a quote from him or Randy before going with anyone else!"

"This is honestly the best insurance office I’ve ever worked with. They respond quickly and are always super friendly!

Anytime I have a question or issue they actually have answers and real solutions. I really appreciate that they never try to sell me something I don’t need. They make sure your coverage fits your situation!"

"Chad made the process very easy. I was able to get the policy preemptive to purchasing the car. Friendly to work with. Thanks you guys!"

"Randey Fenley State Farm is welcoming and cares about their customers!"

"Randy and his staff are awesome! They are extremely kind and welcoming. They are also very accommodating to clients’ needs."

"Great Office! Thank you for always helping when needed!"

"We just worked with Michael on adding our teen driver to our current plan. Michael was incredibly knowledgeable on options we had and quick response on rates. We are most impressed with his drive to earn our business by giving us his time and full attention. Will recommend him to our friends and family."

"I drive to the office this evening a little upset that I had just gotten a rock chip in my vehicle. Worried and overwhelmed Michael talked me thru the process and made it so easy. Highly recommended Randy Fenley agency best agents in town hands down…"

"Always so helpful. Been with them many years!"

"Excellent customer service! Wonderful place to do business."

"Love this place! Wonderful and friendly service! Easy to work with!"

"Best insurance hands down. Has always gone above and beyond! Highly recommend"

"Been providing me with insurance for years. Great guy! Shout out to the Fenleys"

"Randy is the single greatest guy I’ve ever met. He always makes sure I’m taken care of and goes out of his way to make sure I have everything I need!"

"Great team! Very helpful, amazing customer service."

"I’ve been a State Farm customer for many years, and Chad has always been fantastic to work with he's responsive, knowledgeable, and genuinely helpful. I recently got married, and when my husband and I started consolidating our policies, I wouldn’t have considered going anywhere but State Farm. Chad helped us move everything over from American Family and ended up saving us a few thousand dollars! He went above and beyond during the quoting process, asking questions I wouldn’t have even thought of, like if I wanted to add $0 deductible glass coverage, to make sure we were fully protected and happy with our coverage. The entire process was simple, efficient, and stress-free. Highly recommend working with anyone on Randy's team, but today's shout-out goes to Chad!"

"Randy, Michael and their team have been our go-to for home and auto for at least 15 years. Their customer service would get a 10 from me I could double my rating. We've had to file claims for a couple of vehicle related bumps over the years and they've always been responsive, thorough, and supportive. Recently one of our young adult kids, who is insured elsewhere, was in an accident and the other driver (who was at fault) used State Farm. Even though our son isn't insured by them, we called (more than once) with a few questions and Michael was right there, talking us through the process, giving us recommendations, letting us know what to expect along the way. Above and beyond doesn't begin to describe the service and professionalism we've received from this team. Thank you!"

"Great staff!"

"I have been a State Farm customer since I was in college and bought my first vehicle. Randy and his team have always been super helpful throughout my years with them! I was hit by someone going through a stop sign years ago, and they were both thoughtful (asked how I was doing physically and emotionally) and informative when I was navigating the claim process. This interaction convinced me that I would trust them with the insurance for our home when we purchased. Shortly after buying, we got water in our basement, and Randy personally came to our house to advise on what to do moving forward. When I started my own business, I turned to them again to ensure I was covered if anything were to happen. Chad was great to work with for that process! There was another small accident that happened, and made the mistake of not calling it in to the police. Michael has been so helpful in understanding A. What to do differently in the future. B. What State Farm will do for us. and C. How this may or may not impact our premiums. Because Michael had so much information, it reminded me of questions relating to some improvements we are doing on our home. Again, Michael was able to make recommendations and provide information to help us make the best decisions. Having a group of trusted individuals to go to is such a relief! Thanks for all you do!"

"Forget about Jake, Chad is the man to see now. Always helpful & friendly"

"This is Chris Watson. Let me start off by saying that I had a terrible experience. I never seen an insurance company grant you insurance then decides to cancel on their own judgment. As many times I had to show up in the office, I assumed everyone was aware of my situation. I am currently dealing with an identity matter regarding my driving record. I have giving them proof by providing a certified copy of my actual MVR that clearly shows none of the violations that they were seeing, in addition, this was currently preventing me from getting an SR-22 filed. Before we get ahead of ourselves, I DO NOT HAVE A DRIVING UNDER SUSPENSION on my record. Nonetheless, it was downgraded to No DL in possession. Essentially, it was just poor communication by Chad. Deals broken. I had to call for updates. No cares giving. I asked is there a manager around I can speak to and my agent bluntly stated “No there isn’t, there isn’t Chris.” I do thank you guys for the month of insurance I have left before you WILLINGLY cancel it. Essentially, I do not know how you guys was voted people’s choice of whatever year it was. This is bad business."

"My mother in law has been trying to met with Randy since December 2022. She had an appt to met with him and when she got to the appointment she was told he is on vacation. She left a message for him to call her She never heard from him. She went back to the office this week and he is out. She left a message for him to call her and his staff scheduled her appointment on Memorial Day. Do you think he will be at the office on Memorial Day. Today she is visiting a different State Farm office to get her answers!"

"Family used them from our first car in ND until we moved out of state. Fair, honest, and delightful to work with."